The Administrative Services Division (ASD) encompasses Financial Services, Information Services, and Human Resources. ASD serves as a resource and provides support to the Divisions and Boards and Commissions within the Regulation and Licensing Department, in coordination with other state agencies, such as Department of Finance and Administration, Legislative Finance Committee, State Purchasing, State Treasurer’s Office, Department of Information Technology, and the State Personnel Office.
The Financial Services function provides fiscal support and oversight, financial advice, accounting, budget preparation and management, procurement, and fleet/telecommunication services. The goal is to deliver the best service and support to every employee to ensure the most efficient and effective utilization of the New Mexico taxpayer’s money.
Human Resources plays a vital role in the success of the Department by ensuring compliance with all federal and state laws, personnel and payroll rules and regulations, agency policies and procedures, as well as collective bargaining standards. Human Resources is also responsible for the review and processing of personnel transaction requests, policy matters, support and services related to employment, benefits, compensation, classification and human resource programs that enable the department to maximize its customer service efforts for the state of New Mexico.
The Information Technology (IT) bureau provides a comprehensive and standardized approach to the effective use of information technology throughout the agency.
IT provides both applications services and infrastructure services to RLD in the following areas:
- Application Support
- RLD Public Website
- Help Desk
- VOIP Telecommunications
- Storage management
- Server management
- Backup and recovery services
Applications Services: The Department’s core applications are commercial off the shelf (COTS) systems that are configured, supported and upgraded by IT staff. These applications support eLicensing activities, online construction permitting, securities license payment tracking, prescription drug and controlled substances monitoring, and case management.
Infrastructure Services: IT infrastructure staff maintains a virtual server environment with primary production servers and storage appliances are located in the DoIT Data Center. The Help Desk provides a wide range of services, including provisioning and imaging of laptops and desktops, troubleshooting general help calls, and managing requests regarding telecommunications equipment.
NM Regulation and Licensing Department
Administrative Services Division
2550 Cerrillos Road
Santa Fe, NM 87505
(505) 476-4520 Fax