File a Complaint
The Financial Institutions Division only mediates complaints regarding its licensees.
Download the complaint form for all industries other than Mortgage.
Below you will find the contact information necessary to get more information or file a complaint concerning other Financial Institutions that do not fall under our jurisdiction. Also included is contact information for agencies that provide other financially-related information and regulation.
State
Complaints
Pre-need Funerals
Consumer Affairs Division
Department of Insurance
(877) 807-4010
National
Complaints/Assistance
National Banks
Comptroller of the Currency
Consumer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Consumer Hotline (800) 613-6743
http://www.occ.treas.gov/customer.htm
Federal Credit Unions
National Credit Union Administration
1230 W. Washington Street, Suite 301
Tempe, AZ
(602) 302-6000
http://www.ncua.gov/Pages/default.aspx
Federal Savings Bank or Federal Savings and Loan
Comptroller of the Currency
Consumer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Consumer Hotline (800) 613-6743
http://www.occ.treas.gov/customer.htm
Information
Failed Thrift Institutions (Savings and Loans):
Federal Deposit Insurance Corporation Ombudsman
(800) 568-9161
Credit Card Companies and Credit Card Banks
Federal Trade Commission
https://www.ftccomplaintassistant.gov/
Various Financial Products
Consumer Financial Protection Bureau
Attention: [Employee Name, Division, and/or Office Number]
1700 G Street, NW
Washington, D.C. 20552
Consumer Inquiries (202) 435-7000; info@consumerfinance.gov
Submit a Complaint: http://www.consumerfinance.gov/complaint