The Financial Institutions Division is only able to mediate complaints regarding our licensees.
Please click on the links below to determine if the financial institution you are experiencing difficultly with is regulated by us. If your financial institution is not listed on one of the links in this section, please contact the other agencies listed below in the "additional resources" section. If you believe that a financial institution is operating in this state without a proper license, please contact the associated Industry Manager listed in the following section.
Companies we regulate:
NM State Chartered Banks
NM State Certified Trust Companies
NM State Chartered Credit Unions
Endowed Care Cemeteries
Small Loan Companies
Collection Agencies
Money Service Businesses
Motor Vehicle Sale Financial Companies
Repossessors
Mortgage Companies and Originators
Escrow Companies
File a Complaint
Click this link to download the complaint form. Once completed, please email the complaint form and associated documentation to the proper Industry Manager listed below:
State Chartered Banks and Trust Companies - rebecca.moore@state.nm.us
State Chartered Credit Unions and Endowed Care Cemeteries - david.gee@state.nm.us
Small Loan Companies - juan.trevizo@state.nm.us
Collection Agencies, Money Service Businesses, Motor Vehicle Sale Finance Companies, and Repossessors - juan.trevizo@state.nm.us
Mortgage and Escrow Companies - amanda.urban@state.nm.us
Additional Resources
Below you will find the contact information necessary to get more information or file a complaint concerning other financial institutions that do not fall under our jurisdiction. Also included is contact information for agencies that provide other financially-related information and regulation.
State
Complaints on pre-need funeral plans
Consumer Affairs Division
Department of Insurance
(877) 807-4010
National
Information
Failed Thrift Institutions (aka Savings and Loan Associations/Savings Banks):
Federal Deposit Insurance Corporation Ombudsman
(800) 568-9161
Complaints/Assistance
National Banks, Federal Savings Banks, or Federal Savings and Loans
Comptroller of the Currency ("OCC")
Consumer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Consumer Hotline (800) 613-6743
https://helpwithmybank.gov/
State Banks Not Chartered in New Mexico
Federal Deposit Insurance Corporation ("FDIC")
Consumer Response Center
1100 Walnut St., Box #11
Kansas City, MO 64106
Consumer Hotline (877) ASK-FDIC (877-275-3342)
https://www.fdic.gov/consumers/assistance/
Federal Credit Unions
National Credit Union Administration ("NCUA")
1230 W. Washington Street, Suite 301
Tempe, AZ
(602) 302-6000
http://www.ncua.gov/Pages/default.aspx
Credit Card Companies and Credit Card Banks
Federal Trade Commission
https://www.ftccomplaintassistant.gov/
Other Various Financial Products
Consumer Financial Protection Bureau
Attention: [Employee Name, Division, and/or Office Number]
1700 G Street, NW
Washington, D.C. 20552
Consumer Inquiries (202) 435-7000; info@consumerfinance.gov
Submit a Complaint: http://www.consumerfinance.gov/complaint