Complaint Procedures
How to File a Complaint
Download and complete the complaint form, answering the questions to the best of your ability, including dates, locations, and the nature of the violations. The complaint form must be signed and notarized.
Mail the completed complaint form to:
New Mexico Speech-Language Pathology, Audiology and Hearing Aid Dispensing Practices Board
P.O. Box 25101
Santa Fe, New Mexico 87504
Or you may hand deliver the form to:
Toney Anaya Building
2550 Cerrillos Road, Second Floor
Santa Fe, New Mexico 87505
Refer to section 61-14B-21 of the Speech, Language, Pathology, Audiology and Hearing Aid Dispensing Practices Act, which states the reasons a license may be denied, revoked or suspended.
Complaint Procedure
When the Board Office receives the complaint, a number is issued to the complaint and it is reviewed by the Board Administrator. A copy of the complaint and a request for a response to the allegations is sent to the licensee. A letter verifying receipt of the complaint and explaining the complaint process is sent to the complainant.
When a response is received from the licensee, it is reviewed by the Complaint Committee to determine if additional information is needed or what recommendations should be made. If additional information is needed, the committee will enlist the services of a professional investigator.
Once the Complaint Committee has sufficient information, a recommendation is made to the Board. The Board will hear recommendations regarding each case during the Executive Session of each meeting. The Board may vote to dismiss the case if there was no violation of the rules and regulations or statute.
The Board will issue a Notice of Contemplated Action(NCA) if there is a violation of the rules and regulations or statute, and the entire case will be forwarded to the Attorney General's Office for their review and issuance of the NCA.
In the event an NCA is issued, the licensee is notified that he or she may request a hearing to be heard by the Board or Hearing Officer. The Licensee may have an attorney present at the hearing to defend themselves against the allegations.
After the completion of the hearing, the Board will meet at a later date to make a decision on the case. All parties are notified of the Boards decision.
Once the Board Office receives the complaint, the statue of limitations is two years.
If you have any questions regarding the complaint process, contact the New Mexico Speech-Language Pathology, Audiology and Hearing Aid Dispensing Practices Board.
Limitation of Board's Jurisdiction
The licensing Board's jurisdiction is limited. It cannot obtain refunds of money paid to licensees, and not necessarily the desired services for you. It can only impose disciplinary measures against a licensee found to have violated the licensing act or the rules of professional conduct.
