Online Licensing
Licensees can now submit mailing address changes and request duplicate licenses online. Step-by-step instructions on the web pages will guide you through the process. Mailing address changes submitted online will be reflected in the licensing system 24 hours after they are submitted. Click here to begin.
Online License Renewal
You will be able to renew online after you receive the renewal notification postcard that contains your registration number.
What if I need to pay a prorated renewal fee?
If you received a letter indicating you must pay a prorated amount for your first renewal cycle, you will need to mail in your renewal application. You cannot renew online if the renewal fee is a prorated amount. Download the renewal from from the Forms page.
When is my renewal due if I renew online?
Your license should be renewed by March 31, and your renewal application must be submitted by midnight March 31 to avoid a late penalty. The earlier you renew, the less chance there is that your renewal will be late.
What happens if I do not have the required hours of Continuing Education?
You must report no less than 24 hours of continuing education hours (CE) per year at the time of renewal. If you not have the required number of CE hours, your renewal will not be processed.
Click here to begin the online renewal process.
Click here for printable version of Online Renewal Question and Instructions.
Online Renewal Process Questions, Fact Sheet, and Instructions
Registration/Log in Questions
Renewal Process Questions
Payment Questions
General Questions
What is the advantage of renewing my license online?
When you renew your license online, you receive immediate confirmation that your payment was received and that your application for licensure renewal will be processed. In most cases renewing online will improve processing time because it does not require staff to enter payment information, make address corrections, or review (and possibly return) renewals for completeness.
Is there an additional fee for renewing online?
There is no fee for renewing online.
I’m having problems submitting my information and/or completing my transaction.
To allow completion of the online licensing process, make sure your browser security settings accept cookies.
In Microsoft Internet Explorer, choose Tools > Internet Options > Security tab > Custom Level button, set level at Medium or lower. On the Privacy tab, click the Advanced button and make sure you allow First Party Cookies, or, for older versions, set cookie handling to Medium-High instead of High.
On Netscape Navigator, choose Edit > Preferences > Enable Cookies.
Whom do I contact if I have additional questions?
If you have any questions about renewing your license, call the board office by phone or e-mail. Contact information can be found on the Contact Us/Directory link in the board website.
Registration/Log in Questions
What do I need before I can begin the online renewal process?
You will need your license number and Registration Code, which is located below the license number on the renewal notice you received. You must also have an e-mail address in order to register and renew on-line. The e-mail address is required so confirmation of the on-line renewal can be sent to you.
I used the online renewal system last year. Do I need to register again?
Both returning and new users need to register using their license number and Registration Code so we can match you with your unique license information. Your Registration Code is located below the license number on the renewal notice that was sent to you.
During the registration process you create your user name and password, which you will use to login after you have registered. This ensures a secure and private transaction.
I’m entering my License Number and Registration Code but I can’t get logged in. What’s the problem?
First, make sure you are on the Register – Search for Your License page and not the Welcome to Online Licensing page.
The problem may also be caused by the way you are entering your license number and Registration Code. Remember that your Registration Code is case-sensitive. You must enter the numbers and letters exactly as they are printed on your renewal notification. It can be difficult to differentiate between 0 (zero) and the capital letter “O” or the number “1” and the letter “l,” so if you have having trouble you may want to try an alternative to each of these
What if I forget my User ID?
Simply register again as a new user using your previously supplied license number and Registration Code.
Can I change my password?
Yes. Selecting Forgot Password allows your password to be reset if you answer your previously provided question correctly.
Will I lose my work if I log out and come back later?
No. Clicking on Complete for each step will save your information to our database. You can log in later and finish those steps not yet checked off.
I have more than one license in the system. How do I choose the right one to renew?
If multiple professional licenses are held, all those in the database will appear after you login. Select the license for the appropriate board, then click Renew License.
Renewal Process Questions
After I renew my license online, how soon will I receive my license?
If you have met all Board renewal requirements and there are no credit card transaction difficulties, you should receive your license in 5 to 7 business days, although this may take longer depending on your answers to the professional practice questions. Please renew early to assure the renewal is completed before the deadline.
What if I want to change the status of my license to “Inactive” during the renewal?
You cannot change your license status online. If you would like to change your license status, you are required to submit a written renewal application and any applicable fee to the Board for processing.
How do I change my address or phone number?
You can edit this information on the Demographics page.
How do I move through the online licensing process?
Check Complete after you add, edit, or verify information on each page of the renewal process. This puts a check in the boxes next to Demographics, CE Credits, and Questions (on the left side of the window). When all those areas are completed, click Finish to bring up the Pay Fee window where you will be asked to review all your entries for accuracy and completeness.
If you notice something you missed or entered incorrectly, click Edit to make changes. If all the information appears to be correct, click Submit.
Processing can take several minutes. Be patient. Do NOT click Submit more than once.
How do I tell if my online license renewal process was successful?
At the end of a successful renewal application process, you will receive a confirmation message. Be sure to print the confirmation message for your records immediately. You cannot go back and print a confirmation later.
How soon will my renewal be confirmed?
Confirmation should be available by the close of the next business day. You can check your license status by logging back in to the online renewal program. If your license is no longer eligible for renewal it means your initial submission has been processed.
You may also use the Licensee Search on the Board website to check your license expiration date, since that data is updated every 24 hours. Remember, the answer you provide to some professional practice questions may delay the processing of your renewal. For example, if you have had action against your license in another state, your New Mexico license will not be renewed until we receive a copy of the relevant action(s) from you .
Payment Questions
What credit/debit cards are accepted?
The system accepts Visa and MasterCard credit cards and debit cards, but NOT ATM cards.
Can my credit card information be saved with my User ID and password for the next time that I use online services?
No. For your security, credit card information is not retained after the transaction is processed.
Are my financial transactions protected from improper disclosure?
Yes, the online licensing site uses 128-bit encryption to ensure secure transmission.
Can I get a receipt for my online transaction?
Your printed confirmation is your receipt, so be sure to print a confirmation at the time of your transaction. You cannot return and print a confirmation at a later time, as your credit card information is not retained after the transaction is processed.
How will the credit card transaction show up on my statement?
Your credit card bill will show a payment to “Boards ECommerce.”
Why won’t the website accept my credit card information?
There are many reasons why credit card information may not be accepted. The billing name and address must be entered exactly as it appears on your credit card statement. Be sure that you do not use any hyphens, underlines, or spaces when you type your credit card number. If you find that all data is complete and correct, but the card is still not accepted, try a different card. Do not call the Board regarding invalid credit cards.
