Complaint Procedures

Mortgage Complaints

Six years is the length of time the mortgage broker/lender is required by state law to retain their records. If you have a complaint and your home loan was closed within the past six years, the Financial Institutions Division (FID) can work to resolve issues falling under its jurisdiction.

If your complaint is with a depository institution (National Bank, Federal Savings Bank, Credit Union, etc.), you will be referred to the appropriate agency to file your complaint.

Follow these Procedures to enable us to resolve your complaint:

  • Before filing your complaint, you must call the Financial Institutions Division and speak to the Industry manager or a Mortgage Examiner (see contact page for contact information) to find out whether your complaint is within FID’s jurisdiction.
  • If you complaint is not within FID’s jurisdiction, you will be given information about where to direct your complaint. If your complaint is within FID’s jurisdiction, you must fill out a complaint form.
  • Completely fill out the complaint form, attach all documentation relating to your compliant, and mail or fax your complaint to the appropriate office. Do not include original documents. Send copies only.

Click here to download the mortgage complaint form.

All Other Complaints

Click here to download the complaint form for all other industries.

The Financial Institutions Division only mediates complaints regarding its licensees.

Below you will find the contact information necessary to get more information or file a complaint concerning other Financial Institutions that do not fall under our jurisdiction. Also included is contact information for agencies that provide other financially-related information and regulation.

State

Complaints

Pre-need Funerals:
Consumer Affairs Division
Department of Insurance
(505) 827-4548

Information

Burials:
New Mexico Department of Health
Office of General Counsel
1190 St. Francis Dr.
Harold Runnels Bldg.
Santa Fe, N.M. 87502
(505) 827-2997

Pre-need Funeral Statutes:
Life and Health Division
Department of Insurance
(505) 827-4595

National

Complaints/Assistance

National Banks:
Comptroller of the Currency
Consumer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX 77010
Consumer Hotline (800) 613-6743
http://www.occ.treas.gov/customer.htm

Federal Credit Unions:
National Credit Union Administration
1230 W. Washington Street, Suite 301
Tempe, AZ
(602) 302-6000

Federal Savings Bank or Federal Savings and Loan:
Office of Thrift Supervision
Consumer Response Center
1700 G Street NW
Washington, DC 20552
consumer.complaint@ots.treas.gov
(800) 842-6929

Information

Failed Thrift Institutions (Savings and Loans):
Federal Deposit Insurance Corporation Ombudsman
(800) 568-9161